Using You Matter Global

1. Scope of Services

The website may offer educational mental health content, appointment booking, online counselling or therapy facilitation, psychiatric consultation pathways, self-assessment tools, resources, and communication with our team.

• Website content is for general education and support. It is not a substitute for an individual medical diagnosis, emergency care, or a complete in-person clinical evaluation.
• Clinical services are provided only by appropriately qualified professionals and only when the professional considers online care suitable.
• A professional may recommend in-person consultation, emergency care, hospital-based care, specialist referral, or local services at any stage.
• You Matter Global does not guarantee cure, recovery time, diagnosis, prescription, admission, certification, or any specific clinical outcome.

2. Emergency and Crisis Limitations

You Matter Global is not an emergency response service, crisis helpline, ambulance service, or suicide-prevention control room. Online messages, forms, calls, emails, or appointment requests may not be monitored in real time.

• We may advise emergency or in-person care when risk is identified.
• Confidentiality may be limited where there is serious and imminent risk to you or another person, or where disclosure is required by law.
• Crisis guidance on this website is supportive information only and does not replace emergency services.

3. Online Consultation and Telepsychiatry

Online consultations are subject to clinical judgement, patient consent, identity verification, location details, technology limitations, and applicable Indian telemedicine or professional guidance.

• Keep your environment private and safe during online sessions.
• Do not record, publish, forward, or misuse consultation content without written consent from all required parties.
• Prescriptions, if any, are issued only after appropriate clinical assessment and within applicable professional rules.
• Some medicines, certificates, medico-legal opinions, emergency decisions, disability assessments, and high-risk situations may require in-person evaluation or a medical board process.
• Technology failure may require rescheduling, switching mode, or referral to in-person care.

4. Assessments and Screening Tools

Any questionnaires, scales, screening forms, self-tests, matching flows, or digital reports on this website are supportive tools. They are not a final diagnosis and do not replace clinical judgement.

• Assessment results may help start a conversation, identify patterns, track progress, or suggest a suitable professional pathway.
• Only a qualified professional can interpret symptoms in context and provide diagnosis or treatment advice.
• Do not use website assessments to start, stop, increase, reduce, or change medication without consulting a qualified professional.

5. Privacy, Confidentiality and Records

We aim to handle personal and health information with dignity, confidentiality, purpose limitation, and reasonable security. Please read the Privacy Policy for more detail.

• Information may be used to respond to enquiries, arrange appointments, provide services, maintain clinical or administrative records, process payments, improve service quality, or meet legal obligations.
• Access to records is limited to authorised team members and professionals involved in care or operations.
• Confidentiality is not absolute where disclosure is required for safety, law, court order, abuse reporting, fraud prevention, payment disputes, or serious risk management.
• You are responsible for providing accurate information and keeping your contact details updated.

6. Fees, Payments, Cancellations and Refunds

Fees, payment timing, rescheduling rules, cancellation windows, no-show handling, and refunds may vary by service, professional, package, or payment partner.

• Appointment confirmation may depend on successful payment and completion of required intake information.
• Late cancellation, missed session, delayed joining, or incomplete information may affect refund or rescheduling eligibility.
• If a session fails because of a verified platform-side technical issue, the team may offer rescheduling or review the payment according to the Refund Policy.
• Third-party payment gateways, banks, wallets, or card providers may have their own processing timelines and terms.

7. User Responsibilities

To keep care safe and respectful, users must use the website and services honestly, lawfully, and without disrupting clinical or administrative work.

• Do not submit false identity, false age, misleading symptoms, forged documents, abusive messages, spam, malware, or unlawful content.
• Do not use the website to harass professionals, staff, other users, or any person.
• Do not copy, sell, scrape, reproduce, or commercially misuse website content, brand assets, forms, resources, or assessment flows.
• Attend sessions on time, from a private place, and with a reliable device and internet connection where possible.
• Follow professional advice to seek emergency or in-person care when recommended.

8. Children, Adolescents and Family Participation

Services for minors require appropriate parent or guardian involvement, consent, and safeguarding attention, except where law or clinical circumstances require a different approach.

• Parents or guardians may be asked to participate in intake, consent, payment, safety planning, and care coordination.
• Confidentiality for adolescents is handled carefully, balancing trust, safety, parental responsibility, and applicable law.
• If abuse, exploitation, serious risk, or legal reporting obligations arise, professionals may need to act beyond ordinary confidentiality.

9. Third-Party Tools and Links

The website may use third-party tools for video consultation, translation, payment, analytics, forms, email, messaging, hosting, or embedded resources. We are not responsible for external websites, third-party outages, independent privacy practices, or content outside our control.

10. Changes, Suspension and Availability

We may update website content, services, prices, professionals, appointment availability, policies, or these terms from time to time. We may suspend or refuse service where there is misuse, safety concern, legal issue, non-payment, abusive conduct, or clinical unsuitability for online care.

11. Governing Law and Contact

These terms are intended for use in India and are guided by applicable Indian law, including professional, telemedicine, privacy, consumer, and mental-health related obligations where relevant. Disputes are subject to the jurisdiction and dispute-resolution terms finally approved by the organisation's legal/clinical team.

• Email: care@youmatterglobal.in
• Phone: +91 91154 07005
• Location: India - Serving Globally