What every person should expect from mental health support
Informed consent
You should understand the purpose, limits, risks, benefits and alternatives before a consultation, assessment, recording or prescription-related action is taken.
Capacity & choice
People should be supported to make their own mental healthcare decisions wherever possible, using language and explanations they can understand.
Confidentiality
Your personal details, consultation notes and sensitive mental health information should be handled with privacy-first safeguards and shared only with proper consent or legal requirement.
Access to records
Basic medical records, consultation notes and prescriptions should be maintained responsibly and made available according to applicable rules and authorization requirements.
Advance directive
Eligible users may express future care preferences and appoint a nominated representative as per applicable mental healthcare law and professional guidance.
Least restrictive support
Care should aim to meet the person's needs while placing the least possible restriction on dignity, autonomy and rights.
What we should clearly explain
Before online or in-person support begins, the user should know who they are speaking to, what kind of support is being offered, whether it is therapy, counselling or psychiatric consultation, and what to do during an emergency.
Privacy checklist
- Verify patient identity and contact details.
- Confirm consent for online consultation.
- Ask current location for safety escalation.
- Clarify recording policy before any recording.
- Document consultation and follow-up guidance.